lv66's Personal Data Protection Policy
This policy clearly explains how lv66 collects, uses, and protects your personal data.
Introduction and Purpose
The lv66 platform provides digital casino services for players in Myanmar. We take your personal data seriously and protect it using SSL encryption and robust security systems.
This Privacy Policy ("Policy") explains what data is collected from you when you use lv66's website and services ("Services"), how that data is handled, and what rights you have. By continuing to use this website, you are considered to have accepted this Policy.
Our services are permitted for players aged 21 and above only. Any personal data from individuals under 21 is deleted immediately without exception.
Types of Data We Collect
To deliver lv66 services effectively, we may collect the following types of data—
2.1 Data You Provide Directly
- Name, age, and contact details provided at registration
- KYC (Know Your Customer) documents required to verify payments
- Communications via Live Chat and email
- KBZPay, Wave Money, AYA Pay, or CB Pay account details for payments
2.2 Technical Data Collected Automatically
- IP address, browser type, and device model
- Session logs of pages visited and navigation history
- Game history, bonus claim history
- Cookies and similar tracking technologies
2.3 Data received from third parties
- Verification data from payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay)
- Data from fraud prevention services
How we use your information
lv66 uses your personal data only for the following purposes—
🛡️ Account management and security
Used to create accounts, verify logins, detect suspicious access, and protect your account from unauthorised users.
💳 Processing financial transactions
Used to process deposit and withdrawal requests, handle large transactions after KYC verification, and keep accurate records of all financial transactions.
🎧 Customer support
Used to respond to your enquiries via 24/7 Live Chat and email, and to keep communication records so issues can be resolved quickly.
📊 Service improvement
Behavioural data is analysed to understand player preferences and improve game selection and promotions.
🔍 Fraud prevention
Analysed to detect and prevent financial fraud, unauthorised access, and multiple account creation.
⚠️ Responsible gaming support
Gaming pattern data is monitored alongside our responsible gaming policy to identify and support players who may be at risk of problem gambling.
Cookies and tracking technologies
The lv66 website uses cookies and similar technologies. These include—
- Essential cookies — Cookies that are strictly necessary to maintain your login session and carry out security checks
- Functional cookies — Cookies that remember personalisation settings such as language preference and game preferences
- Analytics cookies — Cookies that collect data on site visit patterns and usage statistics
You can decline cookies through your browser settings, but if essential cookies are disabled you may not be able to access the full service.
Third-party sharing policy
lv66 will not sell, rent, or trade your personal data to third parties. However, data may be shared in the following cases—
5.1 Service providers
Payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay, IT infrastructure providers, and data security companies receive data solely for the purpose of delivering lv66's services. They are also bound by confidentiality obligations consistent with this policy.
5.2 Legal requirements
Where we are required to disclose data by applicable law or court order, we will act in accordance with the law. Where legally permitted, we will notify you in advance of any such disclosure.
5.3 Fraud prevention
Data may be shared with relevant authorities when investigating financial fraud, money laundering, or cybercrime.
Data retention period
lv66 will retain your personal data for as long as necessary to fulfil the purposes it was collected for. Specifically—
- After account closure — financial records are retained for a period as required by law
- Game records are retained for fraud prevention and dispute resolution
- Non-essential cookie data is deleted on a regular basis after a short period
- Communication records (Live Chat, Email) are retained for a sufficient period for customer service review purposes
Players' Privacy Rights
As a player at lv66, you have the following rights regarding your personal data—
Right to Access
You can request a copy of the personal data that lv66 holds about you.
Right to Rectification
You can request that any incorrect or incomplete personal data be corrected.
Right to Erasure
You can request deletion of data that is held without a legal obligation to retain it.
Right to Object
You can object to the processing of your data for specific purposes (i.e. profiling).
Right to Data Portability
You can request that data you have provided be delivered to you in a readable format.
Right to Withdraw Consent
You can request that any data processing based on your consent be stopped at any time.
To exercise any of the rights above, please contact [email protected]. Your request will be acknowledged and handled within a reasonable timeframe.
Data Security Measures
lv66 applies the following technical and procedural security measures to protect your personal data—
- SSL/TLS Encryption — All data transfers between you and the server are encrypted and protected
- Access Control — Access to data storage is restricted to authorised personnel only
- Two-Factor Authentication (2FA) — Significant account actions and large withdrawal requests are verified with an additional step
- Security Audits — The server environment is regularly reviewed to identify and resolve vulnerabilities
- Staff Training — Staff who handle data are trained in accordance with personal data protection policies
We acknowledge that no digital service can be 100% free from vulnerabilities. Should a security breach occur, lv66 will act immediately and notify affected players as quickly as possible.
Policy Updates and Notification
lv66 reserves the right to amend this policy without prior notice due to service improvements, legal changes, or technology upgrades.
When changes are made, the "Last Updated" date at the top of this page will be updated. For significant changes, a notification will be sent to the email address last used to access your account.
Continued use of the service after updates are published will be taken as acceptance of the revised policy. We therefore encourage you to review this page regularly.
Personal Data Protection Contact
If you have questions about this policy, wish to exercise your personal data rights, or want to report what you believe to be improper data handling, you can reach lv66's support representatives via 24/7 Live Chat or through the email address below—
Once your request is received and verified as valid, it will be handled within a reasonable timeframe.